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Privacy Policy

 

What information do we collect about you?

We collect information about you when you buy products and services from us, fill in a contact form or email us directly. We also collect information when you voluntarily comment on our, social media posts, adverts, blog posts, provide feedback and participate in competitions. Website usage information is collected using cookies.

The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, products of interest, your chosen internet browser and service provider, and device plus any information you supply voluntarily.

 

Why we need your data

We collect information about you to; fulfill your request e.g. if you fill out a ‘request a callback’ form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website.

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

 

How long will we store your data?

If Energy Solutions provides any paid for services to you, we are required under UK tax law to keep your basic business or personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

Marketing

We would like to send you updates and information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please click here. We never sell or pass on your details to third parties. 

 

What are your rights? 

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

 

Email: melanie.lay@energy-solutions.co.uk

Address: Energy Solutions, 52 - 54 Riverside, Sir Thomas Longley Road, Medway City Estate, Rochester, Kent, ME2 4DP, United Kingdom

 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Changes to our privacy policy 

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23rd Feb 2018.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: melanie.lay@energy-solutions.co.uk

Address: Energy Solutions, 52 - 54 Riverside, Sir Thomas Longley Road, Medway City Estate, Rochester, Kent, ME2 4DP, United Kingdom

 

Cookie Policy

We use cookies on our website. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect personal information about you or your use of the web. However, when you visit a website the cookies on your computer or device can enable the website to deliver a more tailored service or experience – for example, by remembering your product choices or preferences.

 

Why cookies are used

Cookies are used in order to remember your choices and preferences, to give you a better user experience by improving our website and for providing content more accurately suited to your needs. This means cookies are used in order to remember: Your shopping basket: if cookies are not activated, you may find that the shopping basket or other features do not operate properly. Your browser settings, such as the type of browser you use and what plug-ins you have installed. This keeps us from bothering you every time you enter the website, for example, in order to make sure that you have the necessary software to display any videos or graphics we place on our websites. This also allows us to know how many people are using certain types of software, so that we can adjust our websites to provide the best browsing experience for every visitor. Your movement on and usage of our website. We do not collect personal data as part of this. We collect statistical data so we can optimise our website and deliver a better experience for you.

 

Want to get rid of cookies or change your cookie settings?

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a private browsing mode where cookies are always deleted after a visit. The exact instructions for changing your cookie settings can be found in the ‘Help’ section of your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however, when cookies are disabled, we cannot guarantee an optimum experience and there may be content that is not available. In addition to the cookies set by Google Analytics, this plugin will create a session based cookie containing a single "true" or "false" value, reflecting your choice. If you do not wish to receive our cookie please click here

 

Mailchimp

We use MailChimp  www.mailchimp.com as a processor of information from our website such as the collection (e.g. via sign-up forms) and storage of personal data (within our MailChimp account) in order to allow us to create and use distribution lists, send marketing email campaigns, place online advertisements; and the transfer of personal data to certain of MailChimp’s sub-processors who perform some critical services, such as helping MailChimp prevent abuse and providing support to our customers.

 

Facebook Advertising

On occasion we may use Facebook advertising via our Mailchimp account and opted in subscribers may be contacted via their Facebook account.

We use Google Analytics to help improve the quality of the services we offer.
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