Free Next Day Delivery

Conditions:

• Orders must be over £150 + vat
• Orders must be placed by 1pm for next working day delivery (Mon-Fri, excludes Bank Holidays)
• Delivery covers most of mainland England and Wales but excludes Scotland, Highland and Islands. These areas will incur a charge.
• Delivery is from date of item being in stock
• Only available on web orders
• We can not take any responsibility for delays in delivery due to courier changes or exceptional circumstances.

AM Delivery Option

• We offer a chargeable AM Delivery option for orders placed before 1pm Monday-Friday (excluding Bank Holidays). The charges for this will be applied in your basket and are based on weight of the order and destination address. 

Collect In Person

• We are happy for you to collect your order from our head office if that is more convenient. Please indicate this on your order and we will hold your order here at Rochester for you.

International Delivery

• We can deliver goods to many international destinations. Please be aware that costs shown for international orders do not include local taxes and duties - these will be payable by the importer at the time of import into the country.

Order Tracking

• You can track the status of your order on-line in the Account section of the site. This will show you when your order has been despatched - it will be flagged as "completed", you will also receive an email when the goods are despatched, If an order is showing as "pending" it may be that part of the order has been despatched and the rest is on back order, or the whole order is waiting to be despatched.

Returns

• We are happy to undertake returns as per our terms and conditions. Please ensure however that you study the technical information for each product carefully as we can only offer an exchange if the item is faulty.

  Returns will only be accepted if the completed Returns form is submitted (Click here for link to Form)

Warranty Repairs

• Free repairs are offered on faulty goods within warranty. Outside of warranty, the unit will be repaired/replaced at the relevant cost; all prices will be quoted before work is carried out.

Terms & Conditions

• Please note images used on the ES Store site are for illustration purposes only and do not necessarily show the actual model being described.

  Please read our full terms and conditions before placing your order.