You can track the status of your order on-line in the Account section of the site. This will show you when your order has been despatched - it will be flagged as "completed", you will also receive an email when the goods are despatched, If an order is showing as "pending" it may be that part of the order has been despatched and the rest is on back order, or the whole order is waiting to be despatched.
We are happy to undertake returns as per our terms and conditions. Please ensure however that you study the technical information for each product carefully as we can only offer an exchange if the item is faulty.
Returns will only be accepted if the completed Returns form is submitted (Click here for link to Form)
Free repairs are offered on faulty goods within warranty. Outside of warranty, the unit will be repaired/replaced at the relevant cost; all prices will be quoted before work is carried out.
Please note images used on the ES Store site are for illustration purposes only and do not necessarily show the actual model being described.
Please read our full terms and conditions before placing your order.